Privacy policy

Effective Date: October, 2025

At NÜRØ, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us online.

1. Information We Collect

We collect personal information that you provide directly to us, such as:

  • Your name, email address, billing/shipping address, and payment information when you make a purchase.
  • Your email or phone number when you subscribe to our newsletter or contact us for support.
  • Automatic data such as your IP address, browser type, and browsing behavior through cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Communicate with you about your order or account.
  • Send updates, promotions, and marketing emails (only if you opt in).
  • Improve our website, services, and customer experience.
  • Comply with legal obligations and prevent fraudulent activity.

3. How We Protect Your Information

We use industry-standard security measures to protect your data, including SSL encryption for payments and secure storage of personal information.
Your payment details are processed by trusted third-party payment providers (like Shopify Payments, PayPal, or other processors) and are never stored on our servers.

4. Sharing of Information

We do not sell or rent your personal information.
We only share your information with trusted partners when necessary to operate our business, including:

  • Shopify, which powers our online store.
  • Shipping providers, to deliver your orders.
  • Analytics or advertising partners, to help us improve our services.

5. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to improve your experience, analyze website traffic, and deliver personalized ads.

Pixels (such as the Meta Pixel or TikTok Pixel) allow us to understand how users interact with our website and measure the effectiveness of our advertising campaigns.
These tools may collect information about your browsing activity, including pages visited, items added to your cart, or purchases made.

You can choose to disable cookies or limit ad tracking in your browser or device settings, but some features of our website may not function properly without them.

We may also share limited data with trusted advertising partners (like Meta, Google, or TikTok) to deliver relevant ads based on your activity. We never sell your personal data.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for marketing communications.

To exercise these rights, contact us at support@shopnuro.com

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy, contact us at:

NÜRØ
Mississauga, Ontario, Canada
Email: support@shopnuro.com